Skip to Content
close Close

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Set location to Idaho

Idaho
Set location to North Carolina Gas
Gas

North Carolina
Set location to North Carolina Electric
Electric

North Carolina
Set location to Ohio

Ohio
Set location to South Carolina

South Carolina
Set location to Utah

Utah
Set location to Virginia

Virginia
Set location to Wyoming

Wyoming

By selecting to choose later, you are choosing not to view state specific content.

close Close

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

By selecting to choose later, you are choosing not to view state specific content.

Choose Location
En Español

Streetlight or Watchlight Outages

Keep your neighborhood safe by reporting an outdoor lighting outage

streetlights illuminating a road

If You See It, Report It

Before reporting an outdoor lighting outage, take note of a couple of things that will help us repair the right light!

  • Jot down the pole number.
  • Note the nearest street address.

The pole numbers are located directly on the pole and come in two formats:

  • one letter, four numbers, two letters, two numbers (for example, B1831 RL22), or
  • two letters, two numbers (for example, ND66).

To report, call 866-366-4357 or use the form below.

Contact us directly if it's a public streetlight, or if you pay Dominion Energy to maintain the watchlight on your property. For a neighborhood light on private property, ask your Homeowners Association to contact us. Do not use the form below to report downed power lines or fallen streetlight poles. For these types of requests, please call us at 866-366-4357 to report the location immediately.

Color-Coded Pole Wrap

For repairs that can't be made by changing a bulb, we may post a color-coded wrap on the pole indicating the status of repair.

overhead repair label

Blue

There is an overhead problem and repairs may take 2–3 weeks.

underground repair required label

Green

There is an underground problem and repairs may take 2–3 weeks. If extensive damage is found, a yellow wrap may replace the green wrap on the pole.

underground cable damaged label

Yellow

There is extensive damage to the underground cable. Special equipment and permits may be required for us to make a fix. Typical repair time is 45+ days.

Report an Outdoor Lighting Concern

Use the button below to send an email to report one or more lights that are out or not operating correctly. Please include the information below the button in your email. 

Report an Outdoor Lighting Concern

Please Include the following in your email report:

  • Problem Description
  • Physical Address of non-working light(s):
  • Please include city and closest street address or intersection info

Additional Information

  • Include intersection or cross-street where lights are located (if applicable)
  • Pole numbers of affected lights: (eg. C0417 VF04)
  • Problem Details: such as one light out, several lights out, one or more lights on during the day, or light blinks
  • State:

Customer Information

  • Do you pay for the affected light?
  • Full Name:
  • Company/Homeowners Association Name:
  • Watchlight Account Number: (if applicable)
  • Full Address:
  • Phone Number:
  • Email Address:

Related Links

caret
More Links

Copyright © 2024 Dominion Energy