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Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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By selecting to choose later, you are choosing not to view state specific content.

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Customer Support

Do you need help with your account?

Please check out the available options below to find a solution that works for you.

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Short on time? Manage your account online:

  • View and pay your bill
  • View your energy usage
  • Make payment arrangements
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Customer Service

Call us Monday - Friday, 8:00 a.m. to 5:00 p.m. ET

Within the US: 866-366-4357

International: 001-757-857-2112



In all emergencies or dangerous situations, dial 911.

 

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Looking for answers to quick questions or guidance with our self-service options? Message us on social media Monday-Friday 8am-5pm ET.

Please do not report emergencies via chat or social media.

Need Help With Your Online Account? Get Answers to Commonly Asked Questions

Self-service Options

Pay my bill
Pay My Bill

Start or stop service
Start, Stop or Transfer Service

Report outage
Report Outage or Emergency

Save money
Save Energy

Assistance
Energy Assistance

My bill
Understand My Bill

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